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Airline Customer Satisfaction Analysis

Imagine standing at the gate, asking every passenger:
"How was your flight?"

Behind Every Flight, There’s a Story

Picture this: An airline named CloudAir was once the top choice for travelers across the country. But over time, little things started to slip, uncomfortable seats, poor food, and ignored feedback. Passengers didn’t complain loudly… they just stopped booking.

What happened? Their team never paid attention to customer satisfaction. No insights. No action.

That feels important, right?

So here’s where I stepped in.

My Take on the Problem

I found a passenger satisfaction dataset on Kaggle, from an unnamed airline. But that didn’t stop me from digging deep and finding meaningful insights that any airline can use.

A Glimpse of the Raw Data

This is the original passenger feedback straight from Kaggle. Scroll to see more rows or columns.

Make sure to click the ⛶ icon in the bottom-right to go full screen and explore!

Deep Dive Insights

✈️ Cleanliness Counts

  • Nearly 1 in 3 flyers rated cleanliness poorly.
  • Satisfied passengers give much higher cleanliness scores than unsatisfied ones.
  • A clean cabin builds trust, crucial post-COVID, where hygiene equals safety.